Delivery and import charges

Last updated: 13 November 2026

Where we deliver

• United Kingdom: England, Scotland and Wales.
• European Union: Austria, Belgium, Denmark, Finland, Germany, Ireland, Luxembourg, the Netherlands and Sweden.
• Other European countries: Norway and Switzerland.
• United States.

We do not currently deliver to Northern Ireland, the Channel Islands, the Isle of Man, Gibraltar, BFPO addresses or any country not listed above. Checkout only accepts addresses in countries we deliver to.

Delivery charges and times

Destination	Charge per order	Estimated delivery after dispatch
United Kingdom	£3.95	2–5 working days
EU countries listed above (EUR)	€8.95	5–10 working days
Denmark	DKK 69	5–10 working days
Sweden	SEK 99	5–10 working days
Norway	NOK 109	6–12 working days
Switzerland	CHF 9.95	6–12 working days
United States	US$12.95	7–14 working days

Every parcel is sent with tracking. The delivery charge for your country is shown next to product prices and included in your order total before you pay. Delivery times are estimates, not guarantees. Working days are Monday to Friday, excluding UK bank holidays.

Dispatch

We aim to dispatch orders within 2 working days of payment and email you when your order is on its way, with tracking details. If anything delays your order, we will tell you by email straight away; you can then choose to wait or cancel for a full refund.

We send parcels only to the delivery address entered at checkout and cannot redirect a parcel once dispatched, so please check your address before you order.

Import VAT, duties and fees

Within the UK, the price and delivery charge are the total you pay. For any other destination your parcel is imported. The charges below are collected by the carrier or customs authority, not by us. They are not included in our prices or delivery charges, and we cannot calculate them exactly in advance.

European Union

We are not registered for the EU Import One-Stop Shop (IOSS), so EU VAT is not collected at checkout. Import VAT, the EU customs duty and handling fee are payable by the recipient on delivery. This may include:

• import VAT at your country’s rate, for example 19% in Germany and 25% in Denmark and Sweden;
• the temporary EU customs duty on parcels worth €150 or less, which from 1 July 2026 is €3 for each type of item in the parcel (identical items count once), or standard customs duty on parcels worth more;
• the EU customs handling fee, and any clearance fee your carrier charges.

Norway

Norwegian VAT is not collected at checkout. On delivery you may be asked to pay 25% import VAT, any customs duty and the carrier’s clearance fee.

Switzerland

Swiss import VAT (8.1%) and any customs duty are charged on delivery, together with the carrier’s clearance fee, except where the VAT due is very small and is waived by Swiss customs.

United States

Every parcel is subject to US customs duties and tariffs, which depend on the product and its country of origin. Import duties and taxes, and the carrier’s brokerage fee, are payable by the recipient.

If you refuse to pay import charges

If you refuse a parcel, it will be returned to us. We will treat this as cancellation of your order and refund you as explained in Returns and refunds; we may deduct the return cost the carrier charges us. We cannot refund import charges paid to a carrier or customs authority.

Late, lost or damaged parcels

If your parcel has not arrived within 5 working days after the estimated delivery time, email support@resvorio.com with your order number and we will look into it with the carrier. If a parcel is confirmed lost, we will send a replacement or refund you in full, whichever you prefer.

Your order is our responsibility until it is delivered to you or to someone you have nominated. If it arrives damaged, email us with photos and we will put it right. This does not affect your legal rights.