Returns and refunds

Last updated: 13 November 2026

Your 14-day right to cancel

If you are a consumer, you have the right to cancel (withdraw from) your contract within 14 days without giving any reason. This right comes from the UK Consumer Contracts Regulations 2013 and, for customers in the EU, the Consumer Rights Directive (in Germany §§ 355 and 356 BGB; in Denmark the forbrugeraftaleloven). We give the same 14 days to all customers, wherever they live.

The cancellation period ends 14 days after the day you, or someone you name other than the carrier, take physical possession of the goods. If your order arrives in several parcels, it ends 14 days after you receive the last one.

To cancel, tell us clearly that you have decided to cancel before the period ends, in any of these ways:

• using our online withdrawal form — the link “Withdraw from contract here” is at the foot of every page;
• by email to support@resvorio.com;
• by post to CRITCHLEY TRADING LTD, Flat 1, 35-37 Harold Road, Cliftonville, Margate, CT9 2HS, United Kingdom. This address is for letters only — please do not send parcels to it.

You may use the model withdrawal form below, but you do not have to.

Effects of cancellation

If you cancel, we will refund all payments received from you, including the standard delivery charge, without undue delay and no later than 14 days after we are informed of your decision. If you return only part of an order, the delivery charge is not refunded. We may withhold the refund until we have received the goods back or you have supplied proof of sending them, whichever is earlier. We refund using the same payment method you used, unless you expressly agree otherwise; you will not be charged any fee for the refund.

Please send the goods back without undue delay and no later than 14 days after you tell us that you are cancelling. You will have to bear the direct cost of returning the goods.

You are only liable for any reduction in the value of the goods resulting from handling them more than is necessary to establish their nature, characteristics and functioning. Trying a ring on as you would in a shop is fine. If a ring comes back worn, scratched, or with an open band bent out of shape, we may reduce the refund to reflect the loss in value.

Import VAT, duties and carrier fees paid on delivery outside the UK are paid to the carrier or customs authority, not to us, so we cannot refund them.

One Hand Box

The five rings in a One Hand Box can be returned together or one at a time. If you return only some of them, we refund those rings in proportion to the box price.

How to return a ring

1. Tell us, using the online form or by email, with your order number.
2. We email you the return address and instructions, usually within one working day.
3. Pack the ring securely in its box or pouch, include your order number, and send it with a tracked service. Keep your proof of postage.
4. When the parcel reaches us, or you send proof of postage, we process your refund and email you to confirm.

Outside the UK, please mark the parcel as “returned goods” on any customs form.

Exchanges

We do not swap sizes or finishes directly. Return the ring for a refund within the cancellation period and place a new order for the size or finish you need.

Faulty or incorrect items

If a ring is faulty or not what you ordered, email support@resvorio.com with your order number and a photo. We will pay for the return and refund your reasonable return postage.

Under the UK Consumer Rights Act 2015, goods must be of satisfactory quality (which includes reasonable durability), fit for purpose and as described. If they are not:

• within 30 days of delivery, you can reject them for a full refund;
• within 6 months of delivery, you can ask for a repair or replacement; if that is not possible or does not work, you are entitled to a price reduction or a refund;
• after 6 months, you can still ask for a repair or replacement, a price reduction or a refund, but you may need to show the fault was there at delivery. Claims can be made up to 6 years after delivery (5 years in Scotland).

If you live in the EU, you have a legal guarantee of conformity of at least two years from delivery under your country’s law — in Denmark your 2-year reklamationsret, in Germany your statutory warranty rights (Mängelhaftung). Customers in Norway, Switzerland and the United States have the rights given by their own law. Nothing in this policy affects your legal rights.

Gradual wear of a finish from everyday friction is normal for plated and coated jewellery, and so is fine surface scratching. A finish that comes away much sooner than you could reasonably expect is a quality problem — please tell us.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You can also use the online withdrawal form.